FAQ
How long will it take for my package to arrive?
Standard shipping time is 4 to 10 business days from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on demand and your location, delivery time will vary.
What distinguishes Sartoura's clothing from mainstream fashion brands?
Sartoura specializes in timeless styles that evoke a sense of classic elegance and sophistication, favored by those with a taste for old-money aesthetics.
Can I visit a physical store or showroom to see and try on Sartoura's clothing?
Currently, Sartoura operates exclusively online, allowing us to offer a wider selection and ensure competitive pricing. However, we provide detailed sizing charts and a hassle-free return policy to make shopping with us convenient.
Does Sartoura offer custom tailoring or alterations for its clothing?
At this time, we do not offer custom tailoring services. However, our detailed sizing guides assist customers in selecting the best fit for their measurements.
Are Sartoura's products ethically sourced and manufactured?
We are committed to ethical sourcing and sustainable practices. Our suppliers adhere to stringent ethical standards, ensuring fair labor practices and environmentally responsible manufacturing processes.
Does Sartoura offer gift wrapping or special packaging for orders?
Currently, we t offer gift wrapping services. When checking out, please let us know via the notes section, if you’d like your order to be gift wrapped
What is the best way to care for Sartoura's clothing items?
To maintain the quality and longevity of our garments, we recommend following the care instructions provided on each product's label. Generally, most items are best hand-washed or dry cleaned to preserve their fabric and detailing.
Does Sartoura offer discounts or promotions for loyal customers?
Yes, we occasionally offer discounts and promotions to our loyal customers. To stay updated on these offers, we encourage customers to subscribe to our newsletter and follow us on Instagram.
How can I contact Sartoura's customer service for assistance?
For any inquiries or assistance, you can reach our dedicated customer service team through our contact page on the website. Or email us directly via info@sartoura.com We strive to respond to all queries promptly within business hours.
Does Sartoura ship internationally, and are there additional costs for customs duties or taxes?
Yes, we offer free shipping internationally.
Does Sartoura accept returns or exchanges, and what is the process?
Yes, we accept returns and exchanges within a 14 day period. For detailed information on our return and exchange policy, please visit our returns page on the website.